Because the hotel business, in the ultimate analysis, is not just about fancy hardware but rather, a uniquely human enterprise, at Hotel Nikko Hongkong we place a premium on the personal touch, on 'service with heart'. It's an extraordinary service ethos that stems from Hotel Nikko's Japanese heritage, with its emphasis on sincerity, generosity and self-motivated hospitality. Thus, reflecting our respect for the cultures we most frequently encounter, the majority of our personnel are proficient in English, Cantonese, Mandarin and Japanese. Regular training and workshops ensure our staff's language and service skills are continually honed to deliver a first-rate experience for all our guests, no matter which part of the world they are from.